gajee Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") govern the use of the gajee platform and all its services. By registering or participating in games through the gajee website or mobile platform, you are considered to have fully accepted these Terms.

gajee is an online entertainment platform that provides casino games, sports betting, live casino, and other entertainment services for players in Bangladesh. These Terms have been drafted in Bengali and the Bengali interpretation shall be considered final.

1.1 Scope of Terms

These Terms apply to the gajee website, mobile application (if applicable), all gaming services, promotional offers, payment processes, and customer support. In addition, our Privacy Policy and Responsible Gaming Policy are also considered part of your use of the platform.

1.2 Definitions

• "Platform" — The gajee website and all associated digital services.
• "User" or "Player" — Any person who is registered on gajee and uses its services.
• "Account" — A user's personal gajee account.
• "Real Money" — Actual funds deposited in Bangladeshi Taka (BDT / ৳).
• "Bonus Funds" — Money awarded through promotions, which carry their own terms of use.

2 Account Registration

Creating a personal account is required to play games and make financial transactions on the gajee platform. You must provide accurate and truthful information during the registration process.

2.1 Registration Process

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth, address, and contact information provided at registration must be completely accurate.
• Keeping the account password confidential is entirely the user's responsibility.
• Account details must not be shared with anyone else.

2.2 Identity Verification (KYC)

gajee may request identity verification at any time for security and fraud prevention purposes. A National Identity Card (NID), passport, or other government-issued document may be required before processing a withdrawal. gajee reserves the right to hold withdrawals until verification is complete.

2.3 Updating Account Information

If any of your information changes (such as your phone number or email), you must notify the gajee support team immediately. gajee will not be held responsible for any issues arising from outdated or incorrect information.

3 Eligibility and Age Limit

Meeting the following eligibility criteria is mandatory to use the gajee platform.

3.1 Eligibility Conditions

• You must be at least 21 years of age.
• You must be legally permitted to use gajee's services.
• You must operate the account in your own name and for your own benefit.
• You must not be subject to any financial restriction that prohibits use of this service.

3.2 Age Verification

gajee may request proof of age (National Identity Card, birth certificate, or passport) at the time of registration or withdrawal. Providing a false age will result in immediate account closure and all deposited funds may be forfeited.

4 Deposits and Withdrawals

gajee supports the most popular payment methods in Bangladesh and is committed to ensuring the fastest withdrawal process possible.

4.1 Deposit Rules

• Minimum deposit amount: ৳200 (for each method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits may only be made from a payment account registered in your own name.
• Deposits through third parties are prohibited.
• Deposits are generally processed instantly.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 5 to 30 minutes.
• Withdrawal requests must be made to the same payment method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• gajee may hold withdrawals for investigation in the case of unusual or suspicious transactions.

4.3 Anti-Money Laundering Policy

gajee is firmly committed to preventing financial crime. If there is any suspicion of money laundering, fraud, or other illegal financial activity, gajee reserves the right to report it to the relevant authorities and may immediately close the associated account.

5 Bonuses and Promotions

gajee offers attractive bonuses and promotional offers for its players. Each bonus has its own terms and conditions that must be followed.

5.1 Welcome Bonus

For new players, gajee offers a 120% bonus on the first deposit, up to a maximum of ৳20,000. To receive this bonus:

• A first-time deposit must be made.
• The wagering requirement for the bonus is 25 times (deposit + bonus).
• Withdrawals using only bonus funds are not permitted before the wagering requirement is met.

5.2 General Bonus Terms

• Each promotion applies to one person, one account, one device, and one IP address.
• Bonuses cannot be transferred to another account.
• The validity period for using a bonus is specified in each offer.
• If a player is found ineligible to receive a bonus or has breached the conditions, gajee may cancel the bonus and any associated winnings.

5.3 VIP Program

gajee's VIP program has 4 tiers. Players can advance to higher tiers through regular gaming activity:

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.4%.
• Gold: Weekly cashback up to 0.6%.
• Platinum: Weekly cashback up to 0.8%.

Details on VIP tier benefits and cashback calculations can be obtained from the gajee support team.

6 Gaming Rules

Every player participating on the gajee platform is required to follow the gaming rules below.

6.1 Fair Play Policy

All games on gajee are operated using certified Random Number Generator (RNG) technology, which ensures fair and unbiased results. Any attempt to manipulate or influence the outcome of any game is strictly prohibited.

6.2 Technical Issues

• If a game is interrupted due to a server error or network disconnection, gajee will resolve the situation at its own discretion.
• gajee reserves the right to void any transaction where an abnormal win occurs due to a software error.
• gajee is not responsible for issues with a user's device or internet connection during gameplay.

6.3 Bet Acceptance

gajee reserves the right to accept or cancel any bet, particularly if there is suspicion of erroneous pricing, a system error, or dishonest activity.

7 Prohibited Activities

The following activities are strictly prohibited on the gajee platform. Violating these rules will result in immediate account closure and all balances may be forfeited.

• Creating and operating multiple accounts.
• Registering using a false identity or a third party's information.
• Following deliberate betting patterns with the intent to abuse bonuses and promotions ("bonus hunting").
• Gaining unlawful advantage through chargebacks or payment fraud.
• Using automated software, bots, or scripts.
• Engaging in abusive behavior toward other players or staff.
• Identifying technical vulnerabilities in games and exploiting them dishonestly.
• Using the platform for money laundering or other financial crimes.

8 Account Suspension and Closure

8.1 Account Closure by gajee

gajee may suspend or permanently close an account without notice in the following circumstances:

• Violation of any clause of these Terms.
• Evidence of fraudulent or deceptive activity.
• Failure to verify identity or provision of false information.
• In accordance with legal requirements or regulatory directives.

8.2 Account Closure by the User

You may request to close your account at any time. To make a request, contact us via 24/7 live chat or by email at [email protected]. All pending withdrawals will be processed before the account is closed (subject to bonus terms being met).

8.3 Self-Exclusion Feature

As part of responsible gaming, you may opt for self-exclusion for a specified period. Visit our Responsible Gaming page for more details.

9 Privacy and Security

gajee gives the highest priority to protecting your personal information. Our platform is secured with SSL encryption and your financial information is always stored safely.

9.1 Data Collection & Use

Your registration information, transaction history, and gaming activity data are used solely for the purposes of providing services, ensuring security, and fulfilling legal obligations. To learn more, please read our Privacy Policy.

9.2 Account Security

• It is your responsibility to keep your login credentials secure.
• If you suspect unauthorized access, notify the gajee support team immediately.
• gajee will never ask for your password via email or chat.

10 Responsible Gaming

gajee believes that gaming is a form of entertainment and should be enjoyed responsibly. We place the highest importance on the well-being and welfare of our players.

10.1 Control Tools

gajee provides various tools to help players stay in control of their gaming experience:

• Setting deposit limits.
• Temporary break (cooldown period).
• Self-exclusion (account lock for a specified period).
• Reality check messages.

Visit our Responsible Gaming page to learn more.

10.2 Protection of Minors

It is the responsibility of guardians to prevent those under 21 from gaming. We advise guardians to use parental control software on their devices.

11 Intellectual Property

All content on the gajee platform — including the website design, logo, graphics, text, software, databases, and other materials — is the intellectual property of gajee or its licensors.

• Reproducing, distributing, or commercially using any content without the written permission of gajee is prohibited.
• Viewing and using the platform's content for personal, non-commercial purposes is permitted.
• Unauthorized use of gajee's trademarks or brand elements may result in legal action.

12 Limitation of Liability

To the maximum extent permitted by law, gajee is not responsible for the following:

• Financial losses resulting from gaming.
• Missed opportunities due to technical errors or service interruptions.
• Errors or delays by third-party payment providers.
• Any loss caused by the user's own error or negligence.

12.1 Dispute Resolution

If you have any dispute or complaint, please first contact us via 24/7 live chat or at [email protected]. gajee endeavors to resolve all disputes impartially and in a timely manner.

12.2 Severability of Terms

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain fully in effect. gajee will consider the invalid provision replaced by the legally closest possible provision.