gajee's Privacy Policy

Types of Collected Information

gajee collects only the information necessary to provide its services. We may collect the following types of information:

a) Personal Identification Information

• Full name and date of birth
• Email address and contact details
• National ID or passport number (for identity verification)
• Residential address

b) Financial Information

• Deposit and withdrawal transaction history
• Payment method details (bKash, Nagad, Rocket, Upay, bank account)
• Account balance data

c) Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Session logs and activity history on the platform
• Gaming patterns and betting history

How Information Is Collected

gajee collects your information through various methods. Each method is described in detail below:

Direct Collection

When you create an account on gajee, fill in a login form, contact our support team, or submit a deposit or withdrawal request, you provide us with information directly.

Automatic Collection

Our systems automatically record certain technical information — such as your device's IP address, browsing patterns, how long you spend on the platform, and which pages you visit. This is primarily done to improve the platform's security and performance.

Cookies and Tracking Technologies

We use cookies and similar technologies that help improve your experience. Cookie policy details are discussed in section 6.

Purpose of Using Information

gajee uses your information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To process deposit and withdrawal requests.
• Identity Verification (KYC): To meet regulatory requirements for preventing fraud and money laundering.
• Customer Support: To resolve your questions and complaints.
• Security Assurance: To detect and prevent fraudulent activity.
• Responsible Gaming Tools: To identify excessive gambling risk and provide you with support.
• Platform Improvement: To further enhance the user experience.
• Legitimate Promotional Communications: To send you offers and updates with your consent.

Data Storage and Security

gajee gives the highest priority to the security of your information. We use industry-standard security measures.

Technical Security Measures

• SSL/TLS Encryption: All data transmissions are completed through encrypted channels.
• Database Encryption: Stored sensitive information is kept in an encrypted state.
• Firewall Protection: Our servers are protected by advanced firewalls.
• Two-Factor Authentication: For additional security on your account.

Data Retention Period

We retain your information for as long as your account remains active and as needed to fulfil the purposes described in this policy. Financial and transaction-related information may be retained for a specified period due to legal obligations.

Response to Data Breaches

If a data security breach occurs, we will notify the relevant authorities and inform affected users as quickly as possible.

Sharing Information with Third Parties

gajee does not sell your information to any third party. However, information may be shared in certain limited circumstances:

Service Provider Partners

To operate the platform, we work with trusted technology partners — such as payment processors (bKash, Nagad, Rocket, Upay, and banks), game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, Ezugi, NetEnt), and cybersecurity services. These partners receive only the information necessary to provide their services and are required to comply with our privacy standards.

Legal Obligations

We may provide information to relevant authorities when required by a court order, regulatory directive, or legal investigation. In such cases, we will not disclose any information beyond what is legally required.

Business Transfers

In the event of a company merger or acquisition, your information may be transferred to the new entity, but the protections under this privacy policy will remain in effect.

Cookie Policy

gajee.cam uses cookies and similar technologies that make your experience more convenient and personalised.

Types of Cookies

• Essential Cookies: These are necessary for the basic functionality of the platform — such as maintaining login sessions and ensuring security. These cookies cannot be disabled.
• Functionality Cookies: Used to remember your preferences (language, theme) and make future visits easier.
• Analytics Cookies: Used to understand which sections of the platform are most used, helping us improve our services.

Cookie Controls

You can disable non-essential cookies through your browser settings. Keep in mind, however, that disabling essential cookies may affect some platform functionality.

Your Rights

gajee respects your rights regarding your data. Your key rights are listed below:

• Right of Access: You may request a copy of the information we hold about you at any time.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: You may request that any information held beyond legal obligations be deleted.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Opt-out of Promotional Communications: You may request at any time to stop receiving marketing communications.
• Data Portability: You may request your data in a structured, commonly used format.

Protection of Minors

gajee strictly provides services only to those aged 21 and above. We do not knowingly collect any information from minors.

We verify age during registration and may request an identity document in cases of doubt. If a person creates an account using a false age and this is subsequently proven, their account will be closed immediately.

If you believe a minor is using our platform, please contact us at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.

Changes to the Policy

gajee may update this privacy policy from time to time. Changes may occur in the following circumstances:

• When new services or features are introduced
• Due to technical changes
• In response to legal or regulatory changes
• When there are significant changes to our business operations

For significant changes, we will notify you by email or through a clear notice on the platform. The date of the updated policy will be shown at the top of the page.

Contact

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response Time: Emails are typically replied to within 48 hours