Frequently Asked Questions
Answers to all your questions about gajee
From opening an account to bKash deposits, claiming bonuses, and responsible gaming — find detailed information on everything at gajee right here.
gajee is a safe and transparent online gaming platform for players in Bangladesh. This FAQ page is designed to give you direct answers about creating an account, depositing and withdrawing money, using bonuses, game rules, and responsible gaming. Every answer is written in English and our support team is always here for you.
Account and Registration
To open an account at gajee, you need an active mobile number, a valid email address, and a strong password. The registration process is fully available in Bengali and can be completed in just a few minutes. Please note that gajee is only for players aged 21 and above.
No. Each person is allowed only one account at gajee. Creating multiple accounts is considered a violation of the platform's rules and all accounts may be closed. Please stick to one account to keep the gaming environment fair.
Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and you will receive a verification code. Use that code to set a new password. If you run into any trouble, contact our 24/7 live chat support team.
As a safe and responsible platform, gajee carries out account verification when needed. Simply upload a clear photo of your national ID card or passport to complete the process. Once verification is done, you will receive a confirmation message by email and all features will be unlocked.
Deposits and Withdrawals
gajee supports the most popular payment methods in Bangladesh — bKash, Nagad, Rocket, Upay and direct bank transfer. The minimum deposit amount for each method is ৳200. Mobile banking is the fastest and easiest option for Bangladeshi players.
Deposits made to gajee via bKash or Nagad are usually credited to your account instantly. In most cases the balance updates within a few seconds to a few minutes at most. If a deposit does not appear, please contact our live chat.
Withdrawal processing at gajee takes just 5 to 30 minutes. The minimum withdrawal amount is ৳1,000. Once your request is approved, the funds are sent directly to your designated mobile banking or bank account.
gajee does not charge any deposit or withdrawal fees on its end. However, your mobile banking provider (such as bKash or Nagad) or bank may apply their own transaction charges. Please check your payment provider's fee information before making a transaction.
Log in to gajee, go to the Cashier or Deposit section, select Nagad, and enter the amount (minimum ৳200). Complete the payment to the displayed Nagad number from your app or via USSD code. Once you submit the transaction number, your balance will be updated.
Games and How to Play
To bet on a BPL or any cricket match at gajee, go to the Sports Betting section, select the match, and choose the bet type you want (match winner, total runs, wickets, etc.). Enter the amount in the bet slip and confirm. Check the odds carefully before placing your bet.
Yes. gajee offers in-play or live betting, where you can place bets at real-time odds while the match is in progress. This feature is available for all types of cricket including T20, ODI, and BPL matches. A good internet connection will make your live betting experience smoother.
RTP refers to the percentage of total wagers that a game returns to players over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. It is a theoretical figure — the result of any single session can differ from this. gajee ensures fair play across all games.
gajee is fully mobile-friendly. The site can be accessed from the browser on any Android or iOS smartphone — no separate app download is needed. The site is optimized for mobile screens, so navigation, deposits, and gameplay all work smoothly.
All slot games at gajee are developed by reputable game providers such as PG Soft, Pragmatic Play, and JILI. These providers' games use internationally certified Random Number Generator (RNG) technology, which keeps the outcome of every spin completely random and unbiased.
Bonuses and Promotions
gajee offers new members a 120% bonus on their first deposit, up to ৳20,000. After creating your account, simply make a minimum first deposit of ৳200 and the bonus will be added automatically. A 25x wagering requirement applies to use the bonus.
A wagering requirement means you must wager a set multiple of the bonus amount before you can withdraw it. Example: if you receive a ৳1,000 bonus, 25x means you need to place a total of ৳25,000 in bets. Once this condition is met, any winnings from the bonus can be withdrawn.
The gajee VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Bronze members receive up to 0.2% weekly cashback, Silver up to 0.4%, Gold up to 0.6%, and Platinum members receive up to 0.8% weekly cashback. You can gradually move to higher tiers by playing regularly.
Yes. gajee regularly runs reload bonuses, cashback offers, and special tournaments. Extra promotions are launched during special periods such as the BPL season, T20 World Cup, or Eid. Check the gajee promotions page regularly to stay up to date on the latest offers.
Yes. Accepting a bonus is entirely optional. If you do not need the bonus at the time of deposit or afterwards, you can cancel it through your account settings or via the live chat support team. You also have the option to play with real money only, without a bonus, as you prefer.
Security and Responsible Gaming
Yes. gajee uses SSL encryption technology to protect all personal and financial information. Your data is never sold or shared with third parties. To learn more about our detailed privacy practices, visit the privacy policy page.
gajee is only for players aged 21 and above. When you create an account, you confirm that you meet the age requirement. If an underage account is identified, it is closed immediately and the necessary steps are taken.
gajee places the highest importance on responsible gaming. You can set daily, weekly, or monthly deposit limits on your account. You can also take a voluntary break (self-exclusion) for a specific period if needed. Visit our responsible gaming page for more details.
To voluntarily take a temporary or permanent break from gaming, activate the self-exclusion option in your gajee account settings, or contact our 24/7 live chat or email us at [email protected]. Your request will be processed promptly.
The gajee support team is available in Bengali via live chat 7 days a week, 24 hours a day. To contact us by email, write to [email protected]. There is no phone or WhatsApp number — live chat and email are our official support channels.
Still have questions?
Our support team is available 24/7 in Bengali and ready to help. Chat with us directly via live chat or send us an email.
Email: [email protected] — you will usually receive a reply within a few hours